Shipping and Returns Policy

Shipping Policy

At Beautians, we are committed to providing a seamless shopping experience with prompt and reliable shipping services. Please review our shipping policies below:

Shipping Destinations

We currently ship to all major cities and regions across India. Unfortunately, international shipping is not available at this time.

Shipping Charges

Shipping charges are calculated at checkout based on the weight, size, and delivery location of your order.
Free shipping may be available on promotional orders or for orders exceeding a specific threshold, as indicated during checkout.

Order Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Once shipped, you will receive an email with a tracking number to monitor the status of your shipment.

Estimated Delivery Times

Delivery times depend on your location. Typically, deliveries to major cities take 3-5 business days, while remote areas may take 7-10 business days.
Delays due to unforeseen circumstances, such as weather conditions or carrier issues, may occur. While we are not liable for such delays, we will do our best to assist you in resolving any issues.

Returns, Refunds, and Replacements

If you are not completely satisfied with your purchase or receive a damaged or defective product, we are here to help. Please review our policies below:

Replacement Policy

We offer a 4-day replacement policy for damaged or defective products. Replacement requests must be initiated within 4 days of receiving the product.
To qualify, you must provide a clear unboxing video showing the product and its condition at the time of delivery.
Products that do not meet the eligibility criteria will not be replaced.

Return Eligibility

Returns are only accepted for unused products in their original packaging and condition.
Return requests must be initiated within 7 days of receiving the product.
Products marked as "Final Sale" or "Non-returnable" are not eligible for returns.

How to Request a Replacement or Return

For replacements due to damage or defects, email us at service@beautians.com or WhatsApp us at +91 88668 76888 with your order number and an unboxing video.
For returns, contact us at info@beautians.com with your order number and the reason for return.
Once approved, we will provide instructions for returning or replacing the product.

Shipping for Returns and Replacements

For replacements due to damage or defects, we will cover the shipping cost for sending you a new product.
For returns, customers are responsible for the return shipping cost unless the item is defective or incorrect.
We recommend using a trackable shipping method for returns. Beautians is not responsible for items lost or damaged during return shipping.

Refunds

Refunds are not offered under our replacement policy. If eligible for a return, refunds will be processed within 7-10 business days to your original payment method after we inspect the returned product.
Partial refunds may be issued for items that are damaged, used, or missing accessories for reasons not due to our error.
Refunds may take additional time to reflect in your account, depending on your bank or credit card provider.

Non-Refundable Items

Gift cards or promotional vouchers.
Products marked as "Final Sale" or "Non-returnable".
Customized or personalized products.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund (if eligible) and place a new order.